CANCELLATION AND RETURN POLICY
GENERAL:
By placing an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.
Buyers are subject to the provisions of the Law on Consumer Protection No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as all other applicable laws regarding the sale and delivery of purchased products.
Shipping fees, which are the product delivery charges, shall be borne by the buyers.
Each product purchased shall be delivered to the person and/or organization at the address specified by the buyer within 30 days, provided that this period is not exceeded. If the product is not delivered within this period, the buyer may terminate the contract.
The purchased product must be delivered complete, in accordance with the specifications stated in the order, and along with documents such as a warranty certificate and user manual, if any.
In the event that it becomes impossible to sell the purchased product, the seller is obliged to notify the buyer of this situation in writing within 3 days from the date of becoming aware. The total amount must be refunded to the buyer within 14 days.
IF THE PURCHASE PRICE IS NOT PAID:
If the buyer does not pay for the product or the payment is canceled in the bank records, the seller's obligation to deliver the product ceases.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
If, after the product has been delivered, it is determined that the payment was made using the buyer’s credit card by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping cost covered by the seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If unforeseen force majeure events prevent the timely delivery of the product, the situation shall be communicated to the buyer. The buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is resolved. If the buyer cancels the order and paid in cash, the amount will be refunded within 14 days of cancellation. If the buyer paid by credit card and cancels, the refund will also be processed within 14 days, but the bank may take 2-3 weeks to reflect the amount in the buyer’s account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The buyer must inspect the goods/service before accepting delivery; damaged and defective goods/services such as dented, broken, torn packaging must not be accepted from the courier. Goods/services accepted are considered undamaged and in good condition. After delivery, the buyer must carefully preserve the product. The invoice must be returned with the product.
PRODUCT RETURN AND RIGHT OF WITHDRAWAL PROCEDURE:
After receiving the goods, the buyer has the right to withdraw from the contract within 14 (fourteen) days without providing any reason or assuming any legal/penal liability. The withdrawal period starts from the day the goods are delivered to the buyer. The cost of returning the product(s) must be covered by the buyer.
The right of withdrawal does not apply to goods prepared in accordance with the buyer’s personal requests and/or explicit needs.
In case the buyer exercises the right of withdrawal, the seller must refund the total amount received and any documents placing the consumer under obligation, if any, within ten days of receiving the invoice indicating the withdrawal along with the product.
A decrease in the value of the goods or the impossibility of return does not prevent the exercise of the right of withdrawal. However, if the decrease in value or impossibility of return is due to the buyer’s fault, the buyer must compensate the seller.
The general return period for mistakenly purchased products is also 14 days. Products that have been opened, used, damaged, etc., will not be accepted for return. The return must be made in the original packaging.
If any deterioration, damage, breakage, tearing, or use is detected on the mistakenly purchased product or its packaging, or if the product cannot be returned in the condition it was delivered to the buyer, the product will not be accepted for return and no refund will be made.
To initiate a return, the issue must first be reported to customer service. The seller will inform the customer about how to return the product. After this communication, the product must be sent to the seller via the courier company that made the original delivery, along with the invoice containing return details. If the returned product meets the conditions specified in this agreement, it will be accepted, and the refund will be made to the buyer’s credit card/account.
No refund will be made unless the product is returned. The time it takes for refunds to appear in credit card accounts depends on the bank.
If the purchase was made with a credit card in installments, the refund process will be as follows: The bank will repay the buyer in installments, based on how many installments were originally selected. After the seller refunds the full amount to the bank at once, the bank will return the installments to the buyer’s credit card in monthly installments to avoid any party being disadvantaged. If the refund date and credit card statement date do not coincide, one refund will be reflected per month, and the buyer will continue receiving refunds over the number of months equal to the number of installments previously paid.
In the event of a refund of goods or services purchased by credit card, the seller cannot make a cash refund under the contract with the bank. The seller must process the refund via the related system and pay the amount to the bank either in cash or as a setoff. Therefore, no cash refund can be made to the buyer. The refund to the credit card will be carried out by the bank in accordance with the above-mentioned procedure after the buyer has paid the amount to the bank in full.